Withdrawal & Refunds

Who is the seller?

You buy paid AuraClip plans from our reseller Paddle.com. Paddle is the seller (Merchant of Record): Paddle processes the payment, issues the invoice and is responsible for withdrawals and refunds. Paddle’s Buyer Terms and Refund Policy apply.

Right of withdrawal

As a consumer in the EU, the EEA, Switzerland or the United Kingdom, you can withdraw from the purchase within 14 days of the contract being concluded without giving a reason. For a subscription, this applies to the first payment, not to later renewals.

Before paying, you expressly request that AuraClip starts immediately. If you withdraw within the period after that, a proportionate amount may be retained for the service provided up to then, or the right of withdrawal may already have expired. The exact rules are set out in Paddle’s Buyer Terms and by law. Mandatory statutory consumer rights always take precedence.

How to withdraw: contact Paddle via paddle.net or reply to Paddle’s purchase confirmation. A clear statement is enough, e.g. “I hereby withdraw from my purchase of [date]”, together with your email address and order number. You can also send the withdrawal to us (support@auraclip.io); we will forward it to Paddle.

Refunds

Paddle decides on refunds in accordance with its Refund Policy. Paddle reviews requests made within 14 days of purchase on a case-by-case basis. Approved refunds are paid back by Paddle within 14 days to the original payment method. If you cancel a subscription, it continues until the end of the paid term; there is no pro-rata refund for the remaining term.

If processing fails, we automatically credit back the minutes deducted for it. For other problems, contact us (support@auraclip.io); we will also help you with a refund request to Paddle.

Cancellation

Independently of withdrawal, you can cancel your subscription at any time with effect from the end of the term: via Cancel contracts here or by email to support@auraclip.io.